Share your Experience with us

We welcome feedback about what we do well and what we can do to improve the care and services we provide.

 

We want to hear from you!

Your feedback is important to us. We can help if you have questions about your care or treatment, if you wish to offer compliments about the hospital’s staff or service and if you feel that some of your health care needs have not been met.  We are here to listen and will offer privacy and respect.

 

What is the first step if you have a concern?

Speak with the nurse, physician or staff member first.  If you are not satisfied or they are unavailable, ask to speak to the Charge Nurse or Manager.  If you still have questions, concerns or comments, please contact Patient Relations.

 

Will my feedback affect my care?

You care will not be affected because you presented a concern or a complaint.  Please be assured that you feedback will be used to improve our services within the organization.  Our hospital is has adopted a philosophy of continuous quality improvement.  Your voice will make a difference to help us identify what we do well and what can improve upon.

 

Who can provide feedback?

If you are not the patient, you can still provide your feedback.   Consent is required from the patient or the Substitute Decision Maker before we can share information specific to the patient’s care or treatment.

 

Who do you contact to provide your feedback?

To provide patient feedback, please call:

Englehart at 705-544-2301 ext. 5236 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Kirkland at 705-567-5251 ext.3202 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

On weekends or after business hours, please leave a voicemail and your call will be returned the next business day.

 

Download the brochure

 

Patient Ombudsman 

If you are dissatisfied with the outcome from the Patient Relations process, you also have the option of contacting the Patient Ombudsman who oversees the complaint process for public hospitals, long term care homes.  The Patient Ombudsman can be contacted in the following ways:

By telephone: (Monday to Friday) 9:00 a.m. to 4 p.m.) 1 888 321 0339

Online: PatientOmbudsman.ca

Mail: Box 130, 77 Wellesley Street West, Toronto, ON M7A 1N3

Fax: 416 597 5372

 

 

Become a Patient Experience Advisor

 

What is a Patient Experience Advisor?

A Patient Experience Advisor  is a person who has had a recent experience (within 3 years) of being a patient or a family member of a patient and is partnering with hospital staff to provide direct input into policies, programs and practices which affect patient care and services.

 

Is there a difference between an advisor and an advocate?

Yes.  An advocate is a person who leads the cause of another.  An advisor is a person who partners with hospital staff by bringing their experience of what it is like to be a patient to a decision making table.  An advisor looks at the big picture through the lens of their experience.

 

Benefits of a Patient Experience Advisory Program

For Patients:

  • Gain a better understanding of the health care system and the organization
  • Appreciate being listened to and having their opinions valued
  • Become advocates for the Kirkland and Englehart District Hospitals
  • Understand how to become an active participant in their own health care

For the Hospital:

  • Hear directly from patients
  • Transform the hospital’s culture towards more patient and family centred care
  • Develop programs and policies that are relevant to patients’ needs
  • Learn what the priority concerns are for the patients and families

For Front-line Health Care Providers:

  • Become more aware of the patient’s perspective
  • Appreciate barriers and opportunities for patients that may not have been previously understood

 

Process for Recruitment and Retention of Patient Experience Advisors

 

Recruitment

  • Call out for participation through Ads and Website
  • Recommendations from Patient Relations, staff or other Advisors
  • Application and information package are provided to interested person

 

Selection

  • Collect Applications
  • Interview of candidate(s)
  • Select Candidates and check references
  • A letter of acceptance or decline will be sent to the Candidate(s)

 

Onboarding

  • Orientation Session and hospital tour
  • Share Patient Story
  • Confidentiality form is signed
  • ID badge process is explained
  • Criminal record check

 

Assignments

  • Specific Hospital events
  • Focus groups
  • Committee work

 

If you are interested in applying to become a Patient Experience Advisor, please fill out the Patient Experience Advisor Application Form or call 705-567-5251 ext. 3202 or 705-544-2301 ext. 5236 for more information.

 

Kirkland and District Hospital
145 Government Road East
Kirkland Lake, ON
P2N 3P4

Phone:  (705) 567-5251 
Fax: (705)-568-2102
Email:  administration@kdhospital.com

Englehart and District Hospital
61-5th Street
Englehart, ON
P0J 1H0

Phone: (705)-544-2301
Fax: 705)-544-5222
E-mail: General Inquires 
E-mail: Compliments and Concerns