Patient and Visitor Rights and Responsibilities

At the Englehart & Kirkland District Hospitals, we are committed to providing quality care.

As a patient, you have both rights and responsibilities when it comes to your health and the health care services you receive at our hospitals.

As a family member or friend, you also have a role to play.

As a commitment to providing quality care, patients and visitors have a right and responsibility to:

Patient Rights

  • Be treated in a kind and respectful way.
  • Receive culturally-sensitive care.
  • Expect that all information about your health care will be kept private and confidential in accordance with the law.
  • Be given information in a way you will understand
  • Expect that your health care team will share important information with each other
  • Participate in making decisions about your care.
  • Refuse care as permitted by the law
  • Express your concerns and get answers to your questions.


Patient Responsibilities

As a patient you have a responsibility to:

  • Be polite and respect the privacy of other patients, visitors and members of the health care team.
  • Avoid offensive or abusive language.
  • Recognize that the needs of other patient and families may sometimes be more urgent than your own.
  • Give accurate information to your health care team to help them plan your care.
  • Give your health care team the name of the person who will represent if you cannot make decisions by yourself.
  • Be familiar with the names and roles of people involved in your care.
  • Follow the plan of care given to you the best way you can.
  • Accept responsibility for the decisions you make about your treatment.
  • Take care of your personal things and send home anything that is not needed.
  • Respect hospital property and act in a safe and responsible way.
  • Understand that you may be responsible for all expenses not covered by OHIP or private insurance during your hospital stay.
  • Keep appointments, or call to cancel if you are unable to keep your appointment.
  • Comply with all applicable federal, provincial and municipal laws.


Visitor Responsibilities

As a family member or a friend, we count on you to assist us in the following ways:

    • Observe the visiting hours for the area you are visiting
    • Respect our patients’ right to privacy and leave the patient room or care area when asked by the hospital staff – indecent or abusive behavior will not tolerated.
    • Be considerate of the rights of our patients and hospital staff by treating them with courtesy and respect.
    • Do not visit if you are feeling well or have an illness that could be transferred to our patients.
    • Be respectful of the property of other people and the hospital.

  • Comply with safe conduct regulations.
  • Photos are not to be taken on hospital property without prior approval.
  • Visitors who do not comply with these responsibilities may be asked to leave or escorted off hospital property.


We hope these guidelines for patients and visitors will make your visit more pleasant.



Patient Safety 

Understanding Your Role

We recognize that patient safety is everyone’s responsibility and we are committed at every level of your care to make sure that your stay is safe and free of harm. Patients who are more involved in their care do better and recover faster.

Here is how you can make your visit or hospital stay safer and a more positive experience:

Patient Safety Tips

  1. SPEAK UP – it’s okay to ask questions about your care
  2. TELL US – about your health history
  3. ASK FOR HELP – don’t hesitate when you need it
  4. CLEAN YOUR HANDS – and remind others
  5. BE INVOLVED – in your health care
  6. KNOW AND UNDERSTAND – your medications
  7. HELP – prevent falls
  8. CHECK – for staff identification
  9. MAKE SURE – staff identify you before providing care
  10. RESPECT – others and expect it back


Download the Patient Safety brochure


Kirkland and District Hospital
145 Government Road East
Kirkland Lake, ON
P2N 3P4

Phone:  (705) 567-5251 
Fax: (705)-568-2102

Englehart and District Hospital
61-5th Street
Englehart, ON
P0J 1H0

Phone: (705)-544-2301
Fax: 705)-544-5222
E-mail: General Inquires 
E-mail: Compliments and Concerns