Blanche River Health will now have access to a language interpretation service through Voyce at both its Englehart and Kirkland Lake hospitals!

“We have seen our population grow more diverse in the last few years. It is important that we continue to adapt to people’s needs and ensure that everyone, regardless of language, receives excellent health care” says Jorge VanSlyke, President and Chief Executive Officer of Blanche River Health.

Through Voyce's state-of-the-art platform, patients at Blanche River Health will have access to video and audio interpretation any time of day, seven days a week. Patients and staff will be able to communicate in 240+ languages including indigenous languages such as Ojibway and Cree as well as American Sign Language. This ensures that every patient can understand and be understood when receiving critical healthcare services.

Voyce is not just any interpretation system. There are trained human medical interpreters behind this system that ensures critical medical information is translated accurately. This application also abides by privacy laws.

Blanche River Health is committed to continuously improving our people-centered care services. Many of our initiatives are guided by valuable feedback from patients, families, and staff. We welcome your input and encourage you to share your thoughts on how we’re doing.

If you're passionate about shaping the future of care at Blanche River Health, reach out to learn more about joining our Patient Experience Partners and contributing to ongoing improvements.

To provide feedback or inquire about the Patient Experience group, please email patientexperience@blancheriverhealth.ca or call 1-866-274-7774 ext. 3202.

Watch the below video to learn more about how this technology has helped other hospitals and see it in action.

About Blanche River Health

Blanche River Health is a 74-bed hospital corporation with two sites serving the North Eastern Ontario communities of Englehart (26 beds) and Kirkland Lake (48 beds) as well as residents in surrounding areas. Our mission is to make health care work for you. BRH values people and continuous improvement and we demonstrate this through accountability, respect, and courage to excel.